General FAQs

How do I get the 10% off on my first order?

After you have registered email address, you can use the code “ 10New ” at checkout to receive a 10% discount on your order.

How do I know if the product I already have is microwave or dishwasher safe?

If the product cannot be used in a microwave or dishwasher. We will provide a clear introduction on the product page. 

Or you can check the bottom of each item. If the product is safe for use in microwaves and dishwashers, it will be clearly marked on the underside. If there are no such indications, it should be assumed that the item is not suitable for use in microwaves or dishwashers. 

For your safety and the longevity of your dinnerware, please adhere to these guidelines.

How to take care of my Cerelith ceramic products?

  • Do not put overly heavy items on top of porcelain
  • Do not soak tableware in chlorine or bleach
  • To avoid thermal shock and cracking, do not put cold items (from the fridge) in a hot oven and do not put hot items on a cold surface.

Do you do Guarantees and what are they?

We guarantee that our ceramic dinnerware is free from manufacturing defects for 2 years from the date of purchase. If any piece cracks, chips, or shows manufacturing issues under normal use, we will replace it free of charge.

What should I do if my product arrives damaged or defective?

We are sorry to hear that you have received a damaged or defective item from Cerelith. We aim to resolve this issue promptly and efficiently. Please follow these steps to help us assist you as quickly as possible:

Email Us: Immediately send an email to support@cerelith.com

Subject Line: Include your order number for quick reference.

Email Body: Provide the following details to ensure a comprehensive evaluation:

Quantity of the damaged or defective items
Clear photos of the damage or defect, which are essential for our assessment.
The color and type/model of the item(s) affected.
These details will help us understand the issue better and expedite the resolution process. Once we receive your email, we will guide you through the next steps and, if necessary, initiate a replacement or refund. If additional information is needed, we will contact you directly via email.

Is my personal information private?

Rest assured, your privacy is always our absolute priority. We use SSL 128-bit encryption to keep your personal information safe and secure. And you can access your profile at any time to keep your information and preferences up-to-date.

Payments & Orders

Can I change or cancel an order?

Before Shipping:

If you need to cancel an order, please contact us immediately at support@cerelith.com. If your payment has been processed but your order has not yet been shipped, we can cancel your order and refund the full amount. However, there may be a delay between the actual shipment and when the shipping notification is sent. As such, we cannot guarantee the cancellation will be successful if the order has been dispatched but you have not yet received the shipping notification.

After Shipping:

Once an order has been shipped and you have received the shipping confirmation email, we cannot cancel the order directly. Here are your options:

Reject the Package:

Procedure: Log into the carrier's website or contact them directly to refuse the package. This will initiate the return process, and the package will be sent back to us.

Outcome: If you successfully reject the package, we will cover the return shipping costs and issue a full refund upon receipt of the returned items.

Failed Package Rejection:

Procedure: If you are unable to reject the package and it is delivered, please contact us to request a return authorization, following the steps outlined in our Return Policy.
Additional Notes:

Please act promptly if you wish to cancel an order, especially if the shipment process may already be underway. This proactive approach helps avoid unnecessary shipping and return procedures.

Can I change the color, shape, size, or another variant of a product I've ordered?

Please contact us within an hour of placing your order if you realize you'd like another variant of the product. this will increase the chances that we're able to change the items for you.

What should I do if I never received my order?

Please contact us as soon as possible. We will help you ensure your logistic information.

What if I've received the wrong product?

Please contact us as soon as possible. give us the order number and take a clear photo, We will tell you how to deal with it.

What forms of payment does Cerelith accept?

We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal

Shipping & Returns

Which countries do you ship to?

We are delighted to offer shipping to the United States. If your country is not listed, please contact us for more information, as we are continually working to expand our delivery options to accommodate all our customers' needs. We are committed to providing excellent service and ensuring a seamless shopping experience with Cerelith.

How do I start a return?

Cerelith accepts returns on products within 30 days of delivery. For details, please read Return or contact us.

Please contact us if you have any questions or concerns regarding a return.

What if I've received a damaged item?

Please take clear photos and contact us the first time when you receive the broken items for the first time.

please read Return for details.

How can I track my orders?

To track your orders, click on the "Track Order" link at the bottom of our website. If your items have shipped, a tracking number will be provided. Enter your tracking number to see where your package is and when it's estimated to be delivered.